Carolinas Center for Oral & Facial Surgery

Nikimi Lyles 2 months ago

Horrible caregiver experience! And I have Grace because I have worked in healthcare for nearly 20yrs. But this experience had little professional consideration for the patient and family after the bill was paid and procedure completed! I was never taken to the back for aftercare instructions for my husband as planned. I got some quick jumbled 2 minute aftercare explanation standing in the hot sun next my car. When I asked I was told, oh we switched and I don’t do that I just talk to you by the car. I was told by the assistant and physician that the prescriptions were already at the pharmacy. We live almost an hour away. Get to the pharmacy and NOTHING. Told to call back after lunch. 3 phone calls later of “it must be an issue with your pharmacy”, then over an hour later the truth was “oh they got busy and just haven’t sent it yet”. Mistakes happen but when you lack empathy and accountability you lose patients. People are more than the bill attached to their name.

Mimi Casper 4 months ago

I had a great experience with the team and Dr. Reitter today. I specifically appreciated Dr. Reitter’s knowledge about the TMJ pain I’ve been experiencing, he is a true specialist. His thorough exam made me feel confident about my treatment plan going forward.

Melissa Balkenbush 5 months ago

Dr. Farrell and his team were nothing but fantastic. I got my lower wisdom teeth removed that were close to the nerve. I was terrified of nerve damage but everyone made me feel completely at ease. Dr. Farrell is the BEST, and I can’t thank him enough! No nerve damage 😊

Angie Content 7 months ago

I had 2 teeth extracted today. The staff made me feel comfortable. They really eased my anxiety about getting my procedure. From front desk to the medical staff....everyone was awesome. I highly recommend this office. Top notch care. Thank you to all ❤️

Merihazel Walters 7 months ago

Dr. Mohamed is extremely knowledgable and a skilled surgeon. He answered my many questions and was very reachable after my procedure to assist with any follow up needs. Truly, I was very calm and relaxed because of Lincoln and Lindsey. Two of the best people I have met and their care for patients is extremely noticeable and appreciated. Lindsey is very kind and comforted me with her nurturing nature. Lincoln's personality would put anyone at ease with his care and ability to make you laugh and smile. I truly love this staff and had a great experience! Thank you all.